Everything at stripe&wild is made to order and lot of our lovely bits are customs, so we do say to allow 3 weeks from placing your order to dispatch (especially during busy periods!) however we should be able to get things out to you quicker than this.
Delivery time is NOT included in our turnaround time, please take this into account when ordering - ROYAL MAIL IS CURRENTLY EXPERIENCING DELIVERY DELAYS
If you have a specific event or date that you're ordering for, please contact us BEFORE ordering - we'll do our best!
We're more than happy to look at speedy emergency orders, just give us a shout and we might be able to help!
We send everything with Royal Mail 48 Hour Tracked, please note the ‘48 Hour’ means Royal Mails delivery aim after you receive your dispatch email and does not take our turnaround time into account. Tracking numbers are available on request. Any issues with delivery or lost parcels can only raised by us opening a case with Royal Mail 10 working days after the order was posted and any refunds will only be issued when the case has been investigated and resolved.
We ship world wide using Royal Mail Standard tracked shipping. Other options and carriers are available upon request. We ship from the United Kingdom - as of 1st January 2021 the UK is no longer a part of EU therefore customs fees / charges may apply to shipments overseas and are not included in our shipping costs. Any such charges are payable by the customer, please check your specific country’s import regulations before ordering if unsure.
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