Have a question? Take a glance at our FAQs and if you don't see what you need please drop us a message or an email and we'll happily help you out!
How long will my order take Everything is made to order and we do a lot of custom orders, so we do say allow up to 3 weeks from placing your order to dispatch, especially during busier periods. Turnaround time does not include postage time. If you’re ordering for a specific date or event please send us a message before hand to discuss so we can help to ensure everything arrives on time.
What size should I order?
Please check our sizing page for measurements. If you are unsure or between sizes we suggest sizing up, or drop us an email to discuss your order
How can I take care of my new purchase?
We recommend to hand wash or a cool 30/40 degree cycle. We really don't love the tumble drier or radiators so try and dry our stuff flat or hanging. If you're lucky to have any time to iron we would say cool iron us on the reverse and avoid the transfer area. The flocked vinyl can attract 'bits' - by gently using a lint roller on it, or even a bit of sticky tape rolled inside out gently over the lettering you can easily remove this. Our full colour transfers should last 50+ washes without peeling or fading.
Can I get a refund?
Because we make everything to order we operate an exchange or store credit returns policy only, unless the items are faulty. Customers will need to cover the returns postage with a postal service of their choice. We are not able to refund original postage costs. If your items was purchased as part of a multi buy offer your store credit will be the item price minus the equivalent of the amount the multi buy discount equates to per item. Please email us at firstname.lastname@example.org with your order number to arrange your exchange.
Where do you ship to?
We ship world wide using Royal Mail - UK 48 hour tracked and International tracked. Other options and carriers are available upon request. Customers are liable for any additional customs fees when ordering.