FAQs

Have a question? Take a glance at our FAQs and if you don't see what you need please drop us a message or an email and we'll happily help you out!

How long will my order take?

Everything is hand made, and we do a lot of custom orders, so we do say allow up to one month from placing your order to dispatch, especially during busier periods. We aim to get things to you a bit quicker than this though! If you’re ordering for a specific date or event please add this to the order notes or send us a message so we can ensure everything arrives on time.

What size should I order?

Our adult and kids clothing comes as a relaxed and unisex fit. This means its a little loose, so if you want a skinnier fit we suggest you size down, but please check our sizing chart for measurement guidelines. 

 

I can't see a photo of the letter / number I want - what will it look like?

We're more than happy to send you a mock up of your tee or sweater if you can't see a photo of it yet - we're hoping to work our way through every option at some point! Check out our social media pages for lots of product pics and customer photos.

How can I take care of my new purchase?

Our tops are made with lovely soft cotton, and hand-finished with velvety flocking and our amazing vinyl prints. They're beautiful but they're delicate and we want you to enjoy them for as long as you can. So please take care of us when washing. Ideally gently hand wash (or even a good wet wipe, those things are genius!). We really don't love the tumble drier or radiators so try and dry our stuff flat or hanging. If you're lucky to have any time to iron we would say cool iron us on the reverse and avoid the transfer area. Keep your gorgeous flocking fresh by gently using a lint roller on it, or even a bit of sticky tape (honestly this is a top tip!) roll it sticky side out, around your fingers and tap away!

Can I get a refund?

Most of our lovely bits are made to order, and some customised to your exact requirements, so unfortunately we're unable to offer refunds unless the item is faulty. So please check your order carefully before you click and consult our sizing chart too! If you have any questions please drop us a message or an email before hand.

Where do you ship to?

Postage is with Royal Mail, UK second class. 

We ship world wide using Royal Mail Standard delivery which is not tracked. Other options and carriers are available upon request