Because we make everything to order we operate an exchange or store credit returns policy only, unless the items are faulty. Customers will need to cover the returns postage with a postal service of their choice. We are not able to refund original postage costs. If your items was purchased as part of a multi buy offer your store credit will be the item price minus the equivalent of the amount the multi buy discount equates to per item. Please email us at firstname.lastname@example.org with your order number to arrange your exchange.